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Customer Service F.A.Q.

Where To Buy?

Most of our products are one-time only production. Once they are out of our factories, all of them are sold through our existing sales channels. We understand some items are hard to find from your area.

Please check on “Where To Buy” feature on our website at www.Jadatoys.com Clicking on this link will lead you to a list of online retailers and worldwide distributors who specialize in carrying hard-to-find exclusive items. We are confident that one of these listings will be able to assist you in your search.

Thank you for your inquiry. Hope we can extend our help in your future inquires and please continue to visit http://www.jadatoys.com/ and http://www.battlemachinesrc.com

Best regards,

Customer Service Team
Jada Toys, Inc.

CS@jadatoysinc.com


Order Replacement Parts

Jada Toys offers replacement parts for our R/C (Remote Controller) car:
Price List (USPS domestic FREE Shipping + Handling) (as of 3/1/2008)

$18.00 USD each for all types radio control (Int’l shipping- add $10)

Simply send payment in only Cashier’s Check or Money Order, payable to Jada Toys, to the following address:
Attn: Consumer Services

Jada Toys, Inc.
938 Hatcher Ave

City of Industry, CA 91748

Note:

Please include your personal contact information (valid shipping address & phone number) along with the product line, scale, model and our item number. If ordering an antenna separately, please let us know whether it is a male or female. When ordering a radio control, please indicate the “frequency” of the radio control, whether 27 mHz or 49 mHz.

Best regards,

Customer Service Team
Jada Toys, Inc.

CustomerServices@jadatoys.com


Buy Other Replacement Parts and Accessories
Currently, other than Radio Control, Rechargeable Batteries, Chargers and Antenna for R/C products, we do not sell other replacement parts and accessories such as rims, screws, axels, bumpers and vehicle body parts. Sorry if this has caused any inconvenience. However, your request will not get unnoticed. We will take your demand to modify our future product offerings.

Best regards,

Customer Service Team
Jada Toys, Inc.

CustomerServices@jadatoys.com


Defective Product (Please report WITHIN 30 days of purchase)
The best choice is to return it to the place of purchase with a receipt. Most reputable retailers have programs in place with Jada Toys and will take care of defective issues with a store credit or exchange.

We provide a 30 day LIMITED manufacturer warranty on all of our products. Please call us at 1-800-679-5232 for a return authorization number to ship the product back to us. Please have your product and receipt ready in order for us to best serve you. We will either fix or replace the defective item with the same or equivalent product depending on availability.

Thank you for your inquiry. Hope we can extend our help in your future inquires and please continue to visit http://www.jadatoys.com/ and http://www.chubcity.com/

Best regards,

Customer Service Team
Jada Toys, Inc.

CustomerServices@jadatoys.com


Manufacturer Warrenty (As of April 22, 2010)

Jada Toys, Inc. warrants to the original consumer purchaser that any non-die cast collectible product will be free of defect in material and workmanship for thirty (30) days from date of purchase. Jada Toys, Inc. will repair or replace the non-die cast collectible product at our sole option, in the event of such a defect within the warranty period.

There is no warranty for die cast collectible products.